PRIVACY POLICY
True North Accountants Pty Ltd (ABN 67 631 525 034) of 2/61 Centennial Cct, Byron Bay NSW 2481 (“True North”, “we”, “our”, “us”) and our operation of the website at https://www.truenorthaccountants.au (“Website”) is committed to respecting your privacy.
At True North, we respect your privacy and take protecting your information seriously. Here’s the short version:
We collect information so we can provide you with accounting, tax, and wealth services.
We only use your information for the purposes you’d expect — like preparing returns, giving advice, and meeting legal obligations.
We never sell your information.
We keep your data safe using secure systems and confidentiality measures.
You can ask us to see or update the information we hold about you at any time.
The detailed version below explains this in full, in line with Australian privacy law.
1. Information We Collect
We may collect and hold the following types of personal information:
Identity details: name, date of birth, address, phone number, email.
Financial information: income, bank account details, superannuation, investments, tax file numbers.
Business information: company structure, ABNs, accounting records.
Sensitive information (with your consent): health or lifestyle data relevant to insurance or financial advice.
Digital information: IP address, cookies, website usage statistics.
2. How We Collect Information
We may collect your personal information:
Directly from you, via meetings, forms, phone calls, or emails.
Through our website and digital platforms.
From third parties with your consent, including the Australian Taxation Office (ATO), financial institutions, superannuation funds, and insurers.
From publicly available sources where appropriate.
3. Why We Collect Information
We collect and use your personal information for purposes including:
Providing accounting, taxation, and wealth management services.
Meeting our legal and regulatory obligations (e.g. ATO, ASIC, AML/CTF laws).
Communicating with you about our services and updates.
Conducting internal administration, training, and compliance monitoring.
Marketing (where you have not opted out).
4. Disclosure of Information
We may disclose your personal information to:
The ATO, ASIC, auditors, and other regulatory bodies.
Banks, insurers, superannuation funds, and investment providers.
Our professional advisers, IT providers, and contracted service providers.
Overseas parties only where relevant to your financial services (we will advise you if this applies).
We will never sell your personal information to third parties.
5. Data Storage & Security
We take reasonable steps to protect your information, including:
Secure electronic systems and cloud platforms.
Password protection, encryption, and access controls.
Staff confidentiality agreements and training.
When your information is no longer required, we securely destroy or de-identify it in accordance with legal requirements.
6. Access & Correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. Please contact us using the details below.
7. Complaints
If you have a concern about how we handle your privacy, please contact us. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Website & Cookies
When you visit our website, we may use cookies and analytics tools to improve your browsing experience and understand site traffic. You can manage cookies through your browser settings.
9. Contact Us
If you have any questions about this policy or wish to exercise your privacy rights, please contact us:
True North Accountants Pty Ltd
2/61 Centennial Cct, Byron Bay NSW 2481
hello@truenorthaccountants.com.au
